Shipping & Returns Policy
Our goal is to make your purchase as simple and easy as possible. Here are our policies regarding shipping and returns.
- We do our best to ship out items in 2-3 business days. Occasionally an item may be out of stock at the warehouse and the item will need to be manufactured before it can be shipped. This usually takes a few weeks. If you must have an item by a certain time you may want to contact us to make sure the item is in stock before you place the order.
- If you would like to pick up your items in person we may be able to arrange this depending on what you are interested in. We are located in Sugarcreek, OH. Please contact us for more information.
Order Cancellation Policy
- If an order is placed and then cancelled, we reserve the right to withhold a 10% processing fee from the refund. This will cover the fees we are charged by our credit card processor and store platform (Shopify) which are not refundable to us.
- If you receive an item that is damaged or if you receive the wrong item we will send you a new item and send you a return shipping label for the damaged or wrong item.
- If you want to return an item because you ordered the wrong item or simply changed your mind contact us for a return shipping address. The item must be in new condition and in the original packaging. You will need to pay for return shipping. Upon receiving the item we will refund you the selling price minus a 15% restocking fee. If the item is damaged when we receive it we reserve the right to charge an additional fee for repairs.